Are you getting the help you need? Navigating our
health care system is, let's just say, nearly impossible. Many people, especially
older adults,
don't even know if they are getting all the help they need or is
available before, during or after a hospitalization. Why is this such a
well kept secret in our
health care system?
Seems
to me that the more knowledge and assistance you give someone the more
likely it will be that they do not end up right back in the
emergency room, constantly repeating the near same scenario over and over again. It does not take a
degree in economics
to see that the system would be able to keep costs down considerably by
giving more priority to this very simple element of health care.
Instead this system leads you to think that it is complete ignorance on
our part that keeps costs so high when it appears to me that there is
just entirely too many
special interests involved in the treatment of sick people.
Every
time that I experience, first hand, just how difficult moving through
the labyrinth of our health care system is, I am left to wonder how in
the world do families that do not have a
medical professional as part of their family ever get anywhere. The education of people should be of top priority, especially during a
hospitalization, yet it always feels like the patient and family are left in the dark. WHY?
As I write, my father lies in a hospital slowly recovering from a
bowel obstruction.
This is the 4th, yeah that is right, the 4th hospital that he has been
over the last month. Due to preexisting difficulties with
advanced chronic obstructive pulmonary disease (COPD), the proper
treatment for the bowel obstruction was delayed for far too long. We started the first week at a local
community hospital
that either was not permitted to refer us to a larger hospital or just
simply did not consider it. Had it not been because of persistence of
the family and a family member with a medical education, my father
probably would not be with us at all. After requesting that he be
transferred to a larger
teaching hospital with the ability to give him the help he needed we were told by the
physician
that he feels that would be the best plan and my father was moved
within hours and just hours after being admitted to that larger facility
with more
advanced technology he received the surgery
he needed. He remained at this hospital for three weeks making slow
improvements everyday with a few set backs. He was finally strong
enough to be transferred to a
rehabilitation hospital at which he stayed for all of 12 hours before they sent him to yet another local
community hospital because his
oxygen levels were low.
The frustration the I feel about the
systems within healthcare are mind blowing. Many things run through my mind in the care of my father.
- Why
did the rehabilitation hospital not call a family member when his
oxygen levels became low? To at least give us the option to say: "Please
send him back to the facility he just came from".
- Why did the
current hospital that he is in right now not contact the previous
hospital that he just spent 3 weeks at to obtain his records?
- Did
my father miss doses of his medications when he transferred from one
facility to the next? This very fact alone may have been what caused
his oxygen levels to drop...
- Where is he going to go from here?
The common denominator in every question that goes through my head is
communication
and why is it so poor in our healthcare system? In this day and age
there is no excuse for it! If I can know with in seconds what my cousin
on the other side of the country is eating for dinner right now and
even see pictures of it through
social media then we should be able to send communications just as quickly about things that truly matter in the
care of a persons life.
Not
only would some real attention to this aspect of healthcare improve the
continuity of a patients' care but it would also help to keep the
cost of health care down.
Blood test results, x-ray reports, CT scan reports, MRI reports,
medication records, patient allergies, assessments, therapy notes,
specialists reports, etc. all at your fingertips thus preventing
unnecessary repeat testing.
I spend a portion of each day talking
to someone at the hospital, whichever one he may be in, about the care
of my father. Whether it be his
social worker, care coordinator, nurse, surgeon or physician
I am constantly seeking information about what they are doing to help
my father, what the next steps are going to be and what he needs to be
doing to get there. If I would not be pursuing the information, we
would be in the dark. I hate the dark, don't you!
Learning how to navigate our health care system is essential to Aging with Ease!